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Cancellation and withdrawal rights
All purchases are processed by FastSpring. FastSpring is our authorized reseller and Merchant of Record and is the seller and contractual partner for your order.
Depending on your country of residence, you may have statutory cancellation, withdrawal, refund, or other consumer rights. Customers in the European Union generally have a statutory 14-day right of withdrawal for online purchases, subject to the applicable legal requirements and exceptions.
In addition to any statutory rights, we voluntarily offer a full refund for our software within 30 days of purchase.
To exercise a statutory cancellation or withdrawal right, please contact FastSpring Buyer Support:
You can submit a Support case concerning your order there.
You may also contact Moth Software if you have questions or would like to request a refund. We will assist you with arranging the refund through FastSpring. FastSpring remains the seller and issues the refund to the payment method used for the purchase.
The complete terms and information concerning any statutory cancellation or withdrawal rights applicable to your purchase are provided by FastSpring during the ordering process.